Léna, the assistant
{ "Ask Léna your questions": "she answers from the documentation and your account, and passes things on to the team when needed." }
Léna, the assistant
Léna is the help assistant built into FluenzR. Open her with her button in the application, from any page.
What she does
- Answers your questions about FluenzR: "Why are my emails not going out?", "How do I connect my Gmail or Outlook mailbox?", "What happens at the end of my trial?". Her answers rely on this documentation, on the state of your account and on the page you are on. She cites her sources under the answer.
- Guides you: she suggests the next useful step (connect a mailbox, add contacts, finish a draft campaign) and flags with a badge the important steps waiting.
- Helps you write a sequence when you describe your goal, in the campaign editor.
Léna only answers: she changes nothing on your account. The links she offers lead to screens of the application.
Passing it to the team: tickets
When Léna cannot answer, or if you want a person, she asks "Shall I pass this on to the team?".
- Click Yes, send it: your question, with a summary, becomes a ticket and the FluenzR team is notified by email.
- You get the answer by email, and it also shows in the conversation ("Reply from the FluenzR team").
The A problem, an idea? Write to the team button opens the same path without going through a question.
Daily limits
To prevent abuse, each user can ask 30 questions per day and send 5 requests to the team per day (escalations and form combined). Léna shows the number of questions left. A question that fails on the AI side is not counted. Counters restart the next day.